How Makepath Helped Metrix Seamlessly Sync Service Fusion and ServiceChannel

By Makepath Facilities Team

When Metrix needed a better way to keep their operational data flowing between Service Fusion and ServiceChannel, they turned to Makepath as an integration partner for a solution that is fast, reliable, and future-proof.

Metrix manages critical job and service information across multiple platforms, but maintaining consistency between Service Fusion and ServiceChannel had become a growing challenge. Keeping clients updated and fulfilling their policy requirements required manual processes that were slowing teams down and increasing the risk of errors. The goal was clear: create a fully automated sync solution that just works.

“Before we built this integration with Makepath, we had to do double-entry of data into two systems, which slowed us down. Now we have a reliable connection for critical data flows between our systems, giving us more time to focus on our customers,” said Nick Mondello, CEO of Metrix.

The Solution

We designed and deployed a modern, serverless integration using Azure Functions to move data between Service Fusion and ServiceChannel efficiently and securely.

This approach gave the Metrix team the right tools to improve client satisfaction and build their scorecard in ServiceChannel:

• Accurate and timely check-ins and check-outs in ServiceChannel by automatically syncing time entries from Service Fusion
• Real-time updates for clients by automatically syncing notes from Service Fusion jobs into Service Channel work orders
• Consistent status updates of ServiceChannel work orders by syncing relevant status updates from Service Fusion jobs
• Lightning-fast response times by automatically creating new jobs in Service Fusion based on new work orders in ServiceChannel

We worked closely with the Metrix team to ensure every part of our automation integrates seamlessly with their existing workflows and enable them to make the most of their Service Fusion and ServiceChannel setups.

Built for Reliability and Growth

The entire integration is now hosted and managed by Makepath, allowing the Metrix team to focus on their business while our team handles the infrastructure, monitoring, and ongoing optimization. Our serverless setup also means the system can easily grow with Metrix’s needs, without expensive or complex re-architecture.

A Partnership Built on Results

Working with Metrix has been a great experience. Together, we delivered a solution that improves data accuracy, speeds up operations, and creates a stronger foundation for future automation.

“Makepath was fast and responsive, and they made sure to understand our needs. It’s great for Metrix to count on a technology partner that has deep expertise in the Facilities Management world,” added Nick.

We’re proud to support Metrix and look forward to many more successful engagements ahead.